Klarna Says Its AI Assistant Does the Work of 700 People. The Company Laid Off the Same Number of Employees 2 Years Ago.
The AI bot has taken on 75% of Klarna's customer service chats, or about 2.3 million conversations, within a month of launch.
The AI bot has taken on 75% of Klarna's customer service chats, or about 2.3 million conversations, within a month of launch.
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